Complaints & Compliments

• Young Peoples Quality Care has a complaints procedure for staff and service users.
• The organisation has a whistleblowing policy for staff.
• Service users and key workers have the right to put in a complaint without fear of reprisal.
• Staff are always informed when recognition and/or positive feedback is received.
• Staff are encouraged to always find and make positive comments when working with the children/young people in order to build self-esteem.